Information you need - Operation of your account

There is some information you need to know before you start operating your DJC account.

To start we strongly recommend that you read carefully our Financial Services Guide. It explains our role and answers many of the questions you may have.


1. Your Adviser

If you have any questions in relation to your account, you should contact us. Please remember that your Adviser is the only person employed by us who can give you specific investment advice. Other Advisers can accept instructions from you and provide you with general market information such as prices, but are unable to make any specific recommendations to you unless they have had the opportunity to discuss with you and understand your investment objectives, financial situation and particular needs.

2. Providing Information To Us

Before we are able to give you specific advice on an investment, the Corporations Act requires us to make reasonable enquiries to understand your investment objectives, financial situation and particular needs.

Your Adviser may ask you to provide personal financial information to assist them in providing the best possible advice. You are not obliged to provide this information, but if you elect not to, it may limit the services we are able to provide to you. The adequacy and appropriateness of the recommendations or advice that we give you may also be affected and therefore you may be exposed to higher risks in your investment choice. If you do not provide your Adviser with sufficient information, you will need to consider whether our recommendations are appropriate in light of your particular investment needs, objective and financial circumstances.

Any information that you provide to us is confidential. Our Privacy Policy is discussed below.

3. Privacy

We collect personal information about you to enable us to provide recommendations, advice and transaction and other services to you. In addition, we are required by law and the rules of the markets in which we operate to collect certain information which identifies you. Laws which may require us to collect information about you include, but are not limited to, the Corporations Act and the Anti-Money Laundering and Counter-Terrorism Financing Act.

We may disclose information about you to:

  • our regulators;

  • the exchanges/markets on which we conduct transactions on your behalf;

  • custodians and share registries where relevant to your investments;

  • our representatives;

  • the persons nominated by you to instruct us or to operate your account; and

  • other third parties on a confidential basis to enable them to provide professional, administrative and technical services to us such as settling transactions, systems maintenance and testing and document storage.

Please be read our Privacy Policy.

If you have any questions regarding this document or if you require access to information we hold about you, please contact us by the following means:

For the attention of the Privacy Officer

Address: Privacy Officer, PO Box Z5186, Perth WA 6831


4. Buying and Selling Instructions

Orders to buy or sell securities can be made by telephone, email, in person or in writing. You should read the form entitled ‘Terms and Conditions’ which sets out how you should use each method of communication. Emailed orders are only deemed to have been received if you have received a response from your Adviser to confirm receipt.

When placing your order you need to give clear instructions on the:

  • name and type of security;

  • number of shares or units; and

  • price you wish to pay or receive.

When you instruct your Adviser to place an order, it is important that the instruction is as clear as possible so as to avoid any confusion. An order to buy or sell "at best" or "at market" will be treated as meaning sell at the bid price or buy at the offer price.

If you wish to place a buy or sell limit with some price discretion, your instruction should be specific (i.e.: 'buy at $1.52 +2 cents'). This means that we can buy up to $1.54.

You can ask your Adviser to place a "day only" order (which only lasts for the day on which the order is placed). You will need to contact your Adviser again the next day to reconfirm the order. Orders placed on Chi-X are all "day only" orders.

For NSX orders, please refer to the DJ Carmichael Best Execution Policy.


You can cancel or amend an order at any time by contacting your Adviser, provided it has not already been executed. However, once the order has been executed the contract will be binding and you will not be able to cancel or amend the order.