Information You Need!

There is some information you need to know before you start operating your DJC account.

To start we strongly recommend that you read carefully our Financial Services Guides. It explains our role and answers many of the questions you may have.

Next .....Operating Your Account

1. Your Adviser
2. Providing Information To Us
3. Privacy
4. Buying and Selling
5. Amendments
6. Settlement

1. Your adviser
If you have any questions in relation to your account, you should contact one of our Advisers.

Please remember that your Adviser is the only person employed by us who can give you specific investment advice because of the "Know Your Client Rule" which is discussed below. Other Advisers can accept instructions from you and provide you with general market information such as prices, but are unable to make any specific recommendations to you unless they have had the opportunity to discuss with you and understand your investment objectives, financial situation and particular needs.
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2. Providing Information To Us – 'Know Your Client Rule'
Before we are able to give you specific advice on an investment, the Corporations Act requires us to make every effort to understand your investment objectives, financial situation and particular needs. This is often called the "Know Your Client Rule”.

Your Adviser may ask you to provide personal financial information to assist them in providing the best possible advice. You are not obliged to provide this information, but if you elect not to, it may limit the services we are able to provide to you. The adequacy and appropriateness of the recommendations or advice that we give you may also be affected and therefore you may be exposed to higher risks in your investment choice. If you do not provide your Adviser with sufficient information, the Corporations Act requires us to warn you that:

• we have not been able to undertake a comprehensive analysis of your investment objectives, financial situation and particular needs;
• there may be limitations on the appropriateness of our recommendations because of the lack of your relevant personal information; and
• you will need to consider whether our recommendations are appropriate in light of your particular investment needs, objective and financial circumstances.

Any information that you provide to us is confidential. Our privacy policy is discussed below.
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3. Privacy
We collect personal information about you to enable us to provide recommendations, advice and transaction and other services to you. In addition, we are required by law and the Business Rules of the markets in which we operate to collect certain information which identifies you and may contain opinions about you, in particular opinions as to your investment objectives and risk position. Laws which may require us to collect information about you include the Corporations Act and the Financial Transaction Reports Act.

We may disclose information about you to:
• our regulators;
• the exchanges/markets on which we conduct transactions on your behalf;
• custodians and share registries where relevant to your investments;
• our authorised representatives;
• the persons nominated by you to instruct us or to operate your account; and
• other third parties on a confidential basis to enable them to provide professional, administrative and technical services to us such as settling transactions, systems maintenance and testing and document storage.

Please be read our privacy policy – “Your Right to Privacy”.
If you have any questions regarding this document or if you require access to information we hold about you, please contact us by the following means:

For the attention of the Privacy Officer
Address: Privacy Officer
Telephone: 9263 5259
Facsimile 9263 5280
E-mail: privacy@djcarmichael.com.au
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4. Buying and Selling
Orders to buy or sell securities can be made by telephone, facsimile, email, in person or in writing. You should read the form entitled ‘Terms and Conditions’ which sets out how you should use each method of communication.

When placing your order you need to give clear instructions on the:

• name and type of security;
• number of shares or units; and
• price you wish to pay or receive.

When you instruct your Adviser to place an order it is important that the instruction is as clear as possible so as to avoid any confusion. An order to buy or sell "at best" or "at market" will be treated as meaning sell at the bid price or buy at the offer price.

If you wish to place a buy or sell limit with discretion your instruction should be specific (ie: 'buy at $1.52 +2 cents'). This means that we can buy up to $1.54.

You can ask your Adviser to place a "day only" order (which only lasts for the day on which the order is placed). You will need to contact your Adviser again the next day to reconfirm the order.
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5. Amendments
You can cancel or amend an order at any time, provided it has not already been executed, by contacting your Adviser. However, once the order has been executed the contract will be binding and you will not be able to cancel or amend the order.
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6. Settlement
When you purchase shares, the Australian Stock Exchange ('ASX') rules require that the transaction is settled 3 business days after trade ('T+3') or, in the case of options, 1 business day after trade (T+1). On the day we purchase securities on your behalf we will mail you a contract note setting out the details of the securities purchased and brokerage charges. It is important that upon receiving the contract note you immediately arrange payment to avoid penalties.

When securities are sold you will again receive a contract note and settlement is required on T+3. This makes it imperative that, if you are not sponsored by D J Carmichael & Co, your adviser has full details of your shareholding prior to placing the order. A fine of $100 per day plus $10 GST or (value over $50,000) 0.01% plus GST is levied by the ASX for late delivery.
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